5 out of 5 stars *****
A great book that teaches how to persuade others to comply with a desirable behavior that diffuses crises. Thinking before one speaks and using restraint to control emotional reactions is also essential. The author, George J. Thompson, uses his personal experiences working in law enforcement to perfect his rationale to be a successful interventionist. The book is full of scenarios which, he admits, he cannot always recall, at the spur of the moment, the proper techniques necessary to handle every situation. Thompson recommends the book be a reference source, once read, that requires review from time to time.
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